Need a hand?
For questions about your account,
matches, or anything else.
ESR Platinum members get access to live support via our discord server.
Please log in to use Support.
To report a no show win, please report the scores of your match as a win for your team. This will auto update with our system after 60 minutes to reflect the match result. If your opponent disputes the results, please submit a ticket AFTER it has been disputed with proof of your no show claim. Valid proof is a 15 minute clip clearly showing that they have not contacted you, and you are unable to contact them.
To report a no show win, please report the scores of your match as a win for your team. This will auto update with our system 15 minutes after reporting to reflect the match result. If your opponent disputes the results, please submit a ticket AFTER it has been disputed with proof of your no show claim. Valid proof is a 15 minute clip clearly showing that they have not contacted you, and you are unable to contact them.
Please submit a ticket via your match page, using the “Get Support” button, available from within “Match Options” on your match page.
Our website is fully integrated with discord and our community. Please link your discord account via account settings from the menu under your profile icon to receive live discord notifications from our site.
Please get in contact either via support tickets (“Get Support”) or via email at support@esportrivals.com.
We aim to pay out for all our tournaments and prizes in a timely manner. All payments are done by PayPal unless otherwise prior agreed by both EsportRivals and the player claiming the prize.
