Cheating, abusive behavior or intentional disputes lead to penalties.
Provide clear proof with any accusation. Severe cases may result in suspension or bans.
Household management limit
Teams
Only one manager per household on any ladder team.
Multiple household members can play, but cannot manage multiple teams or face each other to gain advantage.
Staff respect
Conduct
Harassment towards volunteer staff is prohibited.
Violations can result in removal from Esport Rivals.
Team names & content
Community
Names/logos/bios/links must meet community standards.
Leaders can request name changes via ticket; duplicates or offensive content are disallowed.
Accounts & data
Account
Accounts belong to Esport Rivals; buying/selling is prohibited.
Use unique usernames and accurate info; sharing credentials is forbidden and may result in removal.
Fix incorrect settings
Match
Either team may re-host within the start window; played rounds still count.
Hosting wrong rules can cause map/match forfeit at admin discretion. Leaving with streaks may also forfeit.
Admin decisions
Admin
All admin decisions are final.
Use tickets for post-match review.
Eligibility responsibility
Teams
Teams must ensure all players are eligible before start.
Ineligible participation results in forfeit.
Replacement windows
Timing
15 min before start; 5 min between maps/rounds.
Submit a ticket with proof if the opponent fails to comply.
Gamertags & restrictions
Players
One team per ladder; one accurate gamertag; no offensive tags; green eligibility icon required.
Banned users cannot participate.
Cancelling matches
Match
Cancellation ≥24h before start or by mutual agreement.
If not mutually canceled, the match proceeds. Complete vetoes within 15 minutes of acceptance.
No-Show policy
Timing
Ready with required eligible players within 15 minutes or forfeit.
Claiming team must submit proof within 30 minutes and report win.
Ticket etiquette
Support
Don’t DM staff for ticket status; include complete info.
Staff decisions are final unless new evidence is submitted.
Proof requirements
Evidence
Provide full scoreboard with visible gamertags/scores; host videos/images on reliable platforms.
Cheating accusations need comprehensive proof via ticket; private messages aren’t valid proof.
Comms policy
Match
Use in-game systems unless otherwise stated. External comms for competitive advantage are prohibited.
Zero tolerance for cheating, glitching or exploits; violators will be banned.
Unearned victories
Integrity
Report unearned wins immediately via ticket.
Failure to report results in team removal.
Getting help
Discord
Staff assistance during matches is available via Discord.
Verbal abuse is not tolerated; staff decisions during matches are binding—use tickets afterwards.
Host by majority region
Hosting
Host alternates by majority region; if uneven, host favors majority.
Map host must ensure all parties are satisfied; non-compliance can cause map forfeit. Repeat offenses lead to timeouts/bans. Prefer NA East as neutral host; include ping proof in tickets.
Purpose
Policy
Site is for skill-based competitions only; gambling/chance activities are prohibited.
Users must not misuse tools or external software for unfair advantage; activity may be monitored; violations can result in suspension or termination.
Fair play review
Policy
Performance may be reviewed to keep a level playing field.
May include gameplay footage review, in-game data analysis, and fair-play investigations.
